Is your organizational culture where it needs to be?
Rather than losing your best people and continuing to hire new ones, wouldn't you rather "re-hire" (re-engage) them
and help them become Champions for your organization and culture?
Is your organization a WORKplace or a WOWplace? A WORKplace is a place where employees HAVE to go because they make a PAYCHECK. A WOWPLACE is a place where people LOVE to go because they make a DIFFERENCE!
Sandy works with corporate, association and government leaders to help them communicate their vision in such a way that every team member connects with that vision and knows how their individual job helps the organization achieve it.
Allow me to take you on a brief journey that demonstrates why communication is so important if you want to engage and keep loyal customers and employees. I’m at the airport, standing in line, waiting for my turn to order a much-needed cup of coffee at 6:10 a.m. I make…
It’s easy to recognize great leadership when you see it. There’s something about those leaders that makes everyone want to work for them. Their teams are productive; they not only know how to get things done, but they actually get them done. Great leaders seem to know how to inspire…
With all the customer service knowledge, advice, articles, blog posts and other tools out there available for us to use, you’d think customer service would be improving as a general rule. There are “pockets” of exceptional customer service, with some companies doing an incredible job much of the time, as well as others that have moments…
